ravionary™ and ravionary.com are owned and operated by Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd.

References to “ravionary™,” “we,” “us,” or “our” in these Terms refer to the store operator unless the context indicates otherwise.

References to “you” or “your” refer to a website visitor, customer, account holder, purchaser, or other user of ravionary.com.

By accessing, browsing, or otherwise using ravionary.com, you agree to comply with these Terms of Use and applicable law.

If you do not agree to these Terms, please discontinue use of the website.

Purchases submitted through ravionary.com are additionally governed by our Terms and Conditions and other applicable store policies.

To make a purchase independently, you must have reached the age required by applicable law to enter into a binding purchase agreement in your place of residence.

If you have not reached the applicable legal age, you may use purchasing features only with any legally required involvement and permission of a parent or legal guardian.

You are responsible for ensuring that your use of this website complies with laws applicable to you.

You may use ravionary.com for lawful personal shopping, product research, account management, order-related activity, customer support, review of store policies, and other legitimate activities connected with our services.

Subject to these Terms, you are granted a limited, revocable, non-exclusive, and non-transferable permission to access and use the website for such permitted purposes.

This permission does not transfer ownership of any website content, intellectual property, software, branding, or other proprietary rights to you.

You may not use the website to:

• Violate applicable laws or regulations.
• Commit fraud or submit false, fraudulent, or misleading information.
• Attempt unauthorized access to systems, accounts, customer data, payment information, or administrative services.
• Introduce malware, malicious code, scripts, viruses, or other harmful technology.
• Interfere with website security, availability, operation, performance, or functionality.
• Use automated tools to scrape, harvest, extract, copy, monitor, or collect website content or data without authorization.
• Collect another person's personal information unlawfully or without authorization.
• Infringe intellectual property, privacy, publicity, contractual, or other legal rights.
• Misrepresent your identity, affiliation, or relationship with ravionary™.
• Abuse promotional offers, payment systems, refunds, returns, chargebacks, customer-support processes, or store functionality.
• Use website content or services for unauthorized commercial exploitation.

We may restrict website access, suspend account functionality where available, cancel affected orders, or take other reasonable action where prohibited, fraudulent, harmful, or unlawful activity is identified.

The ravionary™ name, branding, website design, graphics, photographs, videos, written content, product presentation, logos, icons, collection names, page layouts, and other original store content are owned by, licensed to, or lawfully used by the store operator.

Such content may be protected by copyright, trademark, design, unfair-competition, and other applicable intellectual-property laws.

Protected website content may not be copied, reproduced, republished, modified, distributed, sold, manufactured, imitated, commercially exploited, or used to create derivative commercial materials without authorization except where applicable law expressly permits such use.

Nothing on ravionary.com transfers ownership of our intellectual property or third-party intellectual property to a user.

Where customer account or checkout functionality is available, you are responsible for providing current, complete, and reasonably accurate information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account to the extent permitted by applicable law.

You should take reasonable precautions to protect passwords, devices, and personal information from unauthorized use.

Please notify us promptly if you reasonably believe your account or order information has been accessed or used without authorization.

If the website allows reviews, photographs, videos, comments, questions, testimonials, or other customer submissions, you are responsible for ensuring that your content is accurate, lawful, and does not infringe another person's rights.

By voluntarily submitting content for publication, you grant ravionary™ a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use that content in connection with operating, improving, and promoting the store, subject to applicable law and our Privacy Policy .

We may decline, moderate, restrict, or remove content that is unlawful, fraudulent, threatening, abusive, discriminatory, misleading, infringing, contains sensitive personal information, violates applicable platform rules, or is unrelated to the relevant product or service.

We make reasonable efforts to present website content, product descriptions, specifications, photographs, measurements, materials, features, and other product information accurately.

ravionary™ focuses on premium pet travel and lifestyle products across our Go Anywhere, Everyday Walks, and Pet Lifestyle collections.

Products may include pet travel accessories, carriers, organizers, walking accessories, wearable products, portable feeding or hydration accessories, and other pet lifestyle essentials.

Product colors and appearance may differ slightly because of photography, lighting, screen settings, production batches, materials, and reasonable manufacturing tolerances.

Product information may be corrected, revised, or updated if an error, omission, specification change, or other inaccuracy is identified.

Customers are responsible for reviewing applicable sizing information, product instructions, warnings, intended use, specifications, and product descriptions before use.

The suitability of a pet product may depend on the individual pet's size, body shape, weight, strength, temperament, behavior, health, activity level, and intended use.

Customers should inspect products before use and should discontinue use where a product becomes damaged, excessively worn, broken, or otherwise unsuitable.

Unless expressly stated otherwise, general pet lifestyle products offered by ravionary™ are not veterinary medical devices and are not intended to diagnose, treat, cure, or prevent disease.

Website product information is not a substitute for professional veterinary advice where such advice is appropriate.

General educational, lifestyle, pet-care, travel, sizing, product-use, or informational content appearing on ravionary.com is provided for general informational purposes.

Such content does not guarantee any particular result for an individual pet or customer.

Unless expressly stated otherwise, website content is not intended to replace veterinary, medical, legal, financial, or other qualified professional advice.

Customers remain responsible for evaluating whether a product or general recommendation is suitable for their individual circumstances.

ravionary.com uses Shopify and may rely on third-party payment, shipping, fulfillment, logistics, customer-service, communication, analytics, hosting, security, fraud-prevention, and advertising providers.

The website may also contain links to third-party websites, platforms, applications, or services.

Third-party content, availability, products, services, security, privacy practices, and data processing may be governed by the third party's own terms and policies.

A third-party link does not necessarily indicate that ravionary™ controls or endorses every aspect of that third-party website or service.

We may update, maintain, modify, restrict, suspend, or discontinue portions of the website where reasonably necessary.

Temporary interruptions may occur because of maintenance, technical problems, security events, software updates, provider outages, system changes, or circumstances outside our reasonable control.

We do not guarantee that every website feature will always be available, uninterrupted, error-free, or compatible with every browser, device, operating system, or network.

We use reasonable measures intended to support website, account, transaction, and information security.

However, no website, electronic communication, internet transmission, or online storage method can be guaranteed to be completely secure.

You are responsible for using reasonable precautions when accessing the website and for protecting your device, account credentials, passwords, and personal information.

You should not send complete payment-card numbers, security codes, banking passwords, PINs, or similar sensitive authentication information through ordinary customer-support email.

Purchases submitted through ravionary.com are additionally governed by applicable store policies, including:

• Terms and Conditions
• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Payment & Security

Where a provision specifically concerning a purchase conflicts with a more general website-use provision, the applicable purchase policy will govern that transaction to the extent permitted by law.

Personal information collected through ravionary.com is handled as described in our Privacy Policy .

Depending on how you interact with the website, information may be processed for order fulfillment, checkout, customer service, account functionality, fraud prevention, analytics, website operation, advertising where applicable, and other legitimate purposes described in that policy.

By using the website, you acknowledge that information may also be processed by Shopify and applicable service providers where necessary to operate the store.

To the extent permitted by applicable law, the website and its general informational content are provided without warranties beyond those expressly stated or legally required.

We do not warrant that every website feature, product-information page, account function, or other service will operate without temporary errors, interruptions, or technical issues.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from access to or use of the website where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits rights, warranties, remedies, liabilities, or protections that applicable law does not permit to be excluded or limited.

These Terms of Use are subject to applicable law, including any mandatory consumer rights that may apply based on a user's location, transaction, delivery destination, or other legally relevant circumstances.

If a dispute arises regarding use of the website, we encourage you to contact customer support first so that the matter can be reviewed and the parties can attempt to resolve the issue in good faith.

Nothing in these Terms prevents either party from exercising rights, remedies, complaint procedures, court access, regulatory rights, or dispute-resolution options available under applicable law.

If any provision of these Terms of Use is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure by us to enforce a provision does not necessarily waive the right to enforce that provision or another provision later.

We may update these Terms of Use when our website, technology, services, business practices, products, policies, providers, or applicable legal requirements change.

The current version will be published on this page together with an updated revision date.

Continued use of the website after an updated version becomes effective is subject to the version then in effect, to the extent permitted by applicable law.

Questions concerning website use or these Terms of Use may be sent to:

ravionary™
Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd.

Email: service@ravionary.com

Phone: +86 181 5673 6991

Registered Address:
Room 503, No. 6 Gongcun 9th Lane, Sanlian Community,
Longhua Subdistrict, Longhua District,
Shenzhen, Guangdong, China