After payment confirmation and any necessary order verification, orders are normally prepared for shipment within 2–4 business days.

During holidays, promotional events, new product launches, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Order processing time and shipping transit time are separate periods. The shipping estimate begins after your order has been dispatched.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The total time between placing an order and receiving it therefore includes both the order processing period and carrier transit time.

Delivery estimates are expected ranges and should not be interpreted as guaranteed arrival dates.

Weather conditions, carrier disruption, peak shipping periods, customs procedures, remote destinations, incorrect delivery information, or other circumstances outside our reasonable control may affect delivery time.

Available shipping methods and applicable shipping charges are calculated or displayed during checkout based on the destination, products in the order, package requirements, and available delivery services.

You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.

Shipping promotions, free-shipping offers, or discounted shipping may be subject to separate eligibility requirements, minimum order values, destination restrictions, or promotional conditions.

Depending on inventory availability, product location, package requirements, order composition, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a package may therefore differ from the registered business address of Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may arrive at different times or with different tracking numbers.

Once an order has been dispatched and tracking information becomes available, shipment or tracking information will normally be sent to the email address entered during checkout.

Please ensure that the email address provided with your order is correct.

The carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, shipping destination, package dimensions, and available delivery service.

Please review your recipient name, street address, apartment or unit number, city, state or region, postal code, telephone number, and other delivery information carefully before submitting your order.

If you discover an address error after placing an order, contact service@ravionary.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but an address change cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

Additional shipping or reshipping charges may apply where an incorrect, incomplete, refused, or undeliverable address provided by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses, military addresses, remote areas, islands, and other special delivery locations depends on the products, destination, carrier availability, and shipping services offered at the time of purchase.

If a destination is supported, an available shipping option will normally appear during checkout.

If no shipping method is available for an address at checkout, we may be unable to deliver an order to that location.

Temporary gaps in tracking updates may occur while a parcel moves between sorting facilities, carriers, fulfillment partners, or shipping networks.

Tracking systems may also update after the physical movement of a package rather than in real time.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.

We will review the information available to us and, where appropriate, work with the relevant carrier, logistics provider, or fulfillment partner to investigate.

If a shipment appears to have been lost while in transit, please contact customer support at service@ravionary.com with your order number.

We may review tracking records, fulfillment information, carrier information, delivery status, and other relevant circumstances before determining whether a shipment should be treated as lost.

Where a loss attributable to the shipping process is confirmed, we will provide an appropriate resolution based on the circumstances of the order, which may include replacement, reshipment, refund, or another reasonable solution.

If tracking shows a shipment as “Delivered” but you cannot locate the parcel, first check your mailbox, delivery area, front door, parcel locker, household members, neighbors, building reception, management office, and any secure location where a carrier may have left the package.

Carriers may sometimes mark an item as delivered shortly before the physical delivery is completed.

If the package still cannot be located after checking the surrounding delivery area, contact us with your order number and relevant tracking information so the circumstances can be reviewed.

A carrier's “Delivered” scan does not automatically prevent us from reviewing a delivery-related claim.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from the product you ordered.

Because ravionary™ offers pet travel accessories, walking essentials, pet lifestyle products, carriers, organizers, and other pet-related products, materials, stitching, surface finish, packaging, proportions, and minor production details may vary by item.

To help us review the issue, please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the product and the issue.
• Photographs of the exterior packaging where relevant.
• A photograph of the shipping label where appropriate.

After an issue attributable to us or the fulfillment process has been reviewed and confirmed, we will provide an appropriate solution based on the circumstances.

ravionary™ may offer delivery to destinations outside the United States where supported shipping services are available.

Available destinations and shipping options are normally displayed during checkout.

International shipments may be subject to customs duties, import taxes, brokerage fees, local handling charges, customs inspections, or other charges imposed by the destination country or relevant authorities.

Unless checkout or another applicable store notice expressly states that such charges are included, charges imposed by customs authorities, governments, carriers, brokers, or local service providers may be the recipient's responsibility.

Customs processing may also affect estimated delivery times.

If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal by the recipient, failure to collect the parcel, or another circumstance attributable to the recipient, the package may be returned to the sender or fulfillment facility.

Where an order is returned for one of these reasons, additional shipping, return, handling, or reshipping costs may apply where permitted by applicable law and our relevant policies.

Please contact customer support before requesting reshipment or another resolution.

Certain delivery delays may result from events outside our reasonable control.

These events may include severe weather, natural disasters, transportation disruption, carrier delays, customs inspections, labor disruptions, public holidays, government restrictions, security events, unusually high shipping volumes, or other unforeseen circumstances.

Where such events occur, estimated delivery periods may be extended while normal transportation or fulfillment operations resume.

If you have a question regarding order processing, shipment status, tracking, delivery, a missing parcel, an incorrect delivery, or another shipping matter, please contact:

service@ravionary.com

Whenever possible, include your order number, the email address used at checkout, and a clear description of your question.

We aim to respond to customer inquiries within 1–2 business days.