ravionary™ is owned and operated by Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd.

These Terms and Conditions apply to your use of ravionary.com and to purchases made through our online store.

By accessing the website, creating an account where available, submitting information, or placing an order, you agree to these Terms and Conditions together with the store policies applicable to your use or transaction.

If you do not agree with these Terms, please do not use the website or submit an order.

To make a purchase, you must have reached the age required in your jurisdiction to enter into a binding purchase agreement or otherwise have the legally required involvement of a parent or legal guardian.

You are responsible for ensuring that your use of the website and any purchase you make complies with laws applicable to you.

The website is intended for general consumer shopping and is not specifically directed to children.

If customer account functionality is available and you choose to create an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You are responsible for reasonable steps to protect your password, device, and account from unauthorized use.

Please notify us promptly if you reasonably believe your account has been accessed or used without authorization.

We make reasonable efforts to present product descriptions, photographs, measurements, dimensions, weight information, materials, colors, features, pricing, and availability accurately.

ravionary™ focuses on pet travel, everyday walking, and pet lifestyle products across our Go Anywhere, Everyday Walks, and Pet Lifestyle collections.

Depending on the item, products may include pet travel accessories, carriers, organizers, walking accessories, portable pet products, wearable accessories, feeding or hydration accessories, and other lifestyle essentials.

Product appearance may vary because of photography, lighting conditions, display settings, material characteristics, production batches, and reasonable manufacturing tolerances.

Where a product listing states that an image is representative, the item received may not be visually identical in every minor detail to every product image.

Submitting an order constitutes an offer to purchase the products included in that order.

An automated order confirmation indicates that the order request has been received but does not necessarily mean that the order has been finally accepted or dispatched.

Payment verification, inventory review, fraud-prevention checks, address review, or fulfillment checks may be required before an order is accepted or shipped.

We may reasonably refuse, limit, hold, or cancel an order where necessary because of:

• Payment failure or unsuccessful verification.
• Suspected unauthorized, fraudulent, abusive, or unlawful activity.
• Unavailable inventory.
• An obvious or material pricing or product-information error.
• Delivery, legal, customs, or shipping restrictions.
• An inability to reasonably fulfill or deliver the order.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded in accordance with the relevant payment process.

Product prices and the currency applicable to a transaction are displayed on the website or during checkout.

Before payment is submitted, checkout displays available product prices, quantities, shipping charges, discounts, taxes where applicable, and the final order total.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable transaction.

Payment authorization and processing may be performed by Shopify and applicable third-party payment providers.

Additional information is available on our Payment & Security page.

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification.

During holidays, promotions, product launches, or unusually busy periods, processing may require up to 5 business days.

For standard shipping to supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Carrier delays, customs, weather, remote destinations, incorrect addresses, or circumstances outside our reasonable control may affect delivery.

Available shipping methods and charges are displayed during checkout.

Full details are available in our Shipping Policy .

Eligible products may be returned within 30 calendar days after confirmed delivery , subject to the applicable return conditions.

Customers should contact customer support before returning merchandise and must use the return destination provided for the approved request.

After an approved return has been received, inspected, and approved, we will normally initiate an eligible refund within 5–10 business days.

A customer's bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

No restocking fee is charged for an approved return. Responsibility for return shipping and original shipping costs depends on the reason for the return and applicable law.

Full details are available in our Return & Refund Policy .

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact service@ravionary.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs or videos showing the item, issue, packaging, and shipping label.

After an issue attributable to us or the fulfillment process has been reviewed and confirmed, we will provide an appropriate remedy based on the circumstances.

This may include replacement, reshipment, refund, return authorization, or another reasonable solution.

Change or cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to assist before fulfillment begins, but a change or cancellation cannot be guaranteed after processing, fulfillment, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

If an order can no longer be canceled, the applicable Return & Refund Policy may apply after delivery.

Promotional offers and discount codes may be subject to expiration dates, eligibility requirements, minimum purchase amounts, product exclusions, geographic restrictions, availability, usage limits, or other conditions presented with the applicable offer.

Unless otherwise stated, promotions may not be combined with other offers.

Discount codes should generally be applied before checkout is completed.

Customers are responsible for reviewing the final order total before submitting payment.

Products must be used lawfully, responsibly, and in accordance with applicable product descriptions, sizing information, instructions, specifications, warnings, and intended use.

Pet owners are responsible for determining whether a particular product is appropriate for their individual pet, taking into account factors such as size, body shape, weight, strength, behavior, temperament, physical condition, and intended activity.

Products such as carriers, travel accessories, walking products, wearable accessories, restraints, feeding accessories, and portable products should be inspected before use and used appropriately.

Unless expressly stated otherwise, general pet lifestyle products sold through ravionary™ are not veterinary medical devices and are not intended to diagnose, treat, cure, or prevent disease.

Product information provided on the website is not a substitute for professional veterinary advice where such advice is appropriate.

Customers interested in unusually large orders, wholesale purchasing, commercial quantities, or resale should contact us before placing an order so that availability and applicable terms can be confirmed.

Purchasing products for resale does not authorize any person or business to represent itself as an official ravionary™ distributor, agent, representative, partner, franchisee, or authorized retailer without our prior written permission.

The ravionary™ name, branding, website design, graphics, photographs, product presentation, written content, logos, icons, collection names, and other store content are owned by or licensed to the store operator and are protected to the extent provided by applicable law.

You may use the website for personal shopping and other lawful, noncommercial purposes.

Store content may not be copied, reproduced, republished, distributed, modified, scraped, or commercially exploited without authorization except where applicable law expressly permits such use.

Nothing on the website grants permission to manufacture, imitate, reproduce, or commercially exploit ravionary™ branding or proprietary content without authorization where applicable intellectual-property rights protect that material.

If the website allows you to submit a review, photograph, comment, testimonial, or other content, you are responsible for ensuring that your submission is accurate, lawful, and does not infringe another person's rights.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content for operating, promoting, and improving the store, subject to applicable law and our Privacy Policy.

We may decline, moderate, or remove content that is unlawful, fraudulent, threatening, abusive, misleading, infringing, contains sensitive personal information, violates platform rules, or is unrelated to the relevant product or service.

You may not use the website to:

• Commit fraud or engage in unlawful activity.
• Submit false, misleading, fraudulent, or unauthorized payment information.
• Interfere with website security, operation, availability, or functionality.
• Introduce malicious software, automated attacks, harmful code, or attempt unauthorized access.
• Collect information about other users without authorization.
• Infringe intellectual property, privacy, publicity, or other legal rights.
• Misrepresent your identity or your relationship with ravionary™.
• Abuse promotions, refunds, payment systems, chargebacks, or customer-support processes.

We may restrict website access, cancel affected orders, or take other reasonable action where prohibited, fraudulent, abusive, or unlawful activity is identified.

Our store uses Shopify and may rely on third-party payment, shipping, logistics, analytics, communication, security, hosting, marketing, and other service providers.

The website may also contain links to third-party websites, platforms, applications, or services.

Third-party products, services, content, availability, privacy practices, security practices, and data processing are generally governed by the applicable third party's own terms and policies.

A link to an external service does not necessarily mean that ravionary™ controls or endorses everything offered by that service.

We are not responsible for delay or failure caused by circumstances outside our reasonable control to the extent permitted by applicable law.

Such circumstances may include severe weather, natural disasters, fires, floods, epidemics, transportation disruption, carrier interruption, customs delays, labor disputes, government action, regulatory restrictions, infrastructure failure, major technical outages, cyber incidents, or similar events.

Where such an event affects an order, we will make reasonable efforts to communicate available information and provide an appropriate resolution under the circumstances.

To the extent permitted by applicable law, the website and store services are provided without warranties beyond those expressly stated, legally required, or otherwise applicable to a particular transaction.

We do not guarantee that the website will always be uninterrupted, error-free, or available without temporary technical issues.

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of the website or services where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or restricts liability, warranties, remedies, or consumer rights that applicable law does not permit to be excluded or restricted.

These Terms, the operation of the store, and purchases made through the website are subject to applicable law, including mandatory consumer-protection rights that may apply based on the transaction, customer location, delivery destination, or other legally relevant factors.

If a dispute arises, we encourage you to contact customer support first so that both parties can attempt to resolve the matter in good faith.

Nothing in these Terms prevents either party from using rights, remedies, complaint procedures, courts, regulators, or dispute-resolution mechanisms available under applicable law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Where possible, an invalid or unenforceable provision should be interpreted or limited in a manner that most closely reflects its intended purpose while remaining lawful.

A delay or failure to enforce a provision does not necessarily waive the right to enforce that provision or another provision later.

We may revise these Terms from time to time when our services, business practices, technology, products, store policies, service providers, regulatory requirements, or applicable legal requirements change.

The current version will be posted on ravionary.com together with an updated revision date.

Unless applicable law requires otherwise, the Terms generally applicable to a transaction are those in effect when the relevant order is submitted.

Questions regarding these Terms and Conditions may be sent to:

ravionary™
Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd.

Email: service@ravionary.com

Phone: +86 181 5673 6991

Registered Address:
Room 503, No. 6 Gongcun 9th Lane, Sanlian Community,
Longhua Subdistrict, Longhua District,
Shenzhen, Guangdong, China