Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions described in this policy.

To remain within the return period, please contact us before the applicable 30-day period expires.

Return eligibility depends on the product condition, reason for return, proof of purchase, and any exceptions described below.

Before sending an item back, please email service@ravionary.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label for damaged, incomplete, or incorrect orders where relevant.

Customer support will review your request and provide the applicable return instructions if the return is approved.

Please do not send merchandise before receiving the applicable return instructions.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused or only handled as reasonably necessary to inspect the product.
• Clean and free from pet hair, stains, odors, dirt, excessive wear, or other signs of use.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, hardware, accessories, inserts, straps, attachments, manuals, and included materials.
• Returned in original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection and, where appropriate, resale.
• Accompanied by proof of purchase or the applicable order number.

Opening shipping packaging does not automatically make a product ineligible for return, provided the product otherwise satisfies the applicable return requirements.

ravionary™ offers pet travel accessories, walking essentials, carriers, organizers, wearable accessories, and other pet lifestyle products.

Depending on the product, minor variations may occur in color, texture, stitching, surface finish, hardware, dimensions, weight, packaging, material appearance, or other production details.

For size-dependent or wearable products, customers should review available sizing information before ordering and consider their pet's measurements, body shape, weight, and intended use.

If a correctly supplied item does not meet your personal preference regarding size, color, style, appearance, or fit, you may request a return within the applicable return period. Unless there is a confirmed product or fulfillment problem attributable to us, such a request will generally be treated as a preference-based return.

The registered address of Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd. is not automatically the return-processing warehouse for customer orders.

After your request has been reviewed and approved, customer support will provide the applicable return address and return instructions.

The return location may depend on the product, fulfillment location, destination, and circumstances of the return.

Unauthorized returns or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, returned to the sender, or otherwise become ineligible for processing where permitted by law.

Certain products may not qualify for preference-based returns because of hygiene, personalization, product condition, safety, or other legitimate considerations.

Subject to applicable law, examples may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Hygiene-sensitive products that have been used where resale would not be appropriate.
• Items showing pet hair, odors, stains, contamination, chewing, scratching, excessive wear, or other evidence of use beyond reasonable inspection.
• Items materially altered, modified, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with essential parts or accessories missing where this prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as final sale or otherwise non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.

To help us review the issue, include:

• Your order number.
• A description of the problem.
• Clear photographs or videos showing the product and issue.
• Photographs of the packaging and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate resolution according to the circumstances.

Possible resolutions may include replacement, reshipment, refund, return authorization, or another reasonable solution.

Where a confirmed problem is attributable to us, customers will not be required to bear additional shipping costs caused solely by that confirmed error.

Preference-based returns: If a return results from a change of mind, preference regarding size, color or style, ordering the wrong item, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for applicable return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incomplete, incorrect, or materially different because of an error attributable to us or our fulfillment process, we will provide an appropriate solution without requiring the customer to bear additional costs caused solely by that confirmed error.

Original shipping charges are generally not refundable for preference-based returns unless required by law or expressly stated otherwise.

If a return results from a confirmed error attributable to us, eligible original shipping charges may also be addressed as part of the approved resolution where appropriate.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable and trackable shipping service whenever reasonably available.

Please retain the shipping receipt, tracking number, and other relevant shipment documentation until the return has been received and processed.

ravionary™ cannot guarantee receipt of a return package shipped without tracking or sent to an address not provided or approved by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

Please package returned products carefully to reduce the risk of damage while in transit.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Inspection may include reviewing the item's condition, completeness, accessories, packaging where relevant, and the circumstances associated with the return.

Once the return has been received, inspected, and approved, we will normally initiate the eligible refund to the applicable payment method within 5–10 business days.

Your bank, card issuer, payment processor, or other payment provider may require additional time after the refund has been issued before the credit appears in your account.

Approved refunds are normally issued through the payment method or payment channel associated with the original transaction where technically available.

If the original payment method cannot accept the refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, cost of return, and nature of the issue, we may determine that a refund, partial refund, replacement, reshipment, or another appropriate remedy can be provided.

Any such decision will be communicated after the relevant request has been reviewed.

Exchanges depend on current inventory availability, product availability, destination, and the nature of the request.

Size, color, material, pattern, hardware, or other variants may not always remain available.

Where a direct exchange is unavailable, customer support may ask you to complete an approved return and place a new order for the desired product.

Please do not return one item and assume a replacement will automatically be shipped unless that arrangement has been confirmed by customer support.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after order processing, fulfillment, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

If an order can no longer be canceled, you may contact customer support after delivery to determine whether the item qualifies for return under this policy.

This policy is intended to explain our standard return, refund, exchange, and cancellation procedures.

It does not limit, waive, or exclude rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

Where applicable law provides you with mandatory rights that are more favorable than a provision of this policy, those mandatory legal rights will apply.

If you have questions about eligibility, damaged products, refunds, exchanges, return shipping, or the status of an existing return, contact:

service@ravionary.com

Please include your order number and a clear description of your question whenever possible.

We aim to respond to customer inquiries within 1–2 business days.