Depending on how you interact with our store, we may collect or process categories of personal information including:

• Contact information, such as your name, email address, telephone number where provided, billing address, shipping address, and other contact details.
• Order and transaction information, including products purchased, order number, order value, discounts, shipping information, transaction status, refunds, returns, and related records.
• Account information if you create or use a customer account.
• Information you provide when communicating with customer support.
• Device and website-use information such as browser type, device type, IP address, cookie identifiers, approximate location derived from technical information, and interactions with our website.
• Marketing and communication preferences where applicable.
• Payment-related information required by Shopify, payment processors, banks, or other payment service providers to authorize and process transactions.

ravionary™ does not ask customers to send complete payment-card numbers, security codes, online banking passwords, or similar sensitive payment credentials through ordinary customer-support email.

Personal information may be collected from several sources depending on how you interact with ravionary™.

• Directly from you when you place an order, create an account, subscribe to communications, submit a form, or contact customer support.
• Automatically through cookies, pixels, log files, device identifiers, and similar technologies when you browse or use our website.
• From Shopify and other e-commerce technology providers supporting our online store.
• From payment processors, banks, digital wallet providers, shipping carriers, warehouses, fulfillment partners, and other providers involved in an order.
• From advertising, analytics, security, or marketing providers where those services are enabled and permitted.

Depending on the circumstances and applicable law, personal information may be used to:

• Process, verify, fulfill, and deliver customer orders.
• Process payments and maintain transaction records.
• Send order confirmations, shipping notices, transaction messages, and tracking information.
• Provide customer service and respond to inquiries.
• Review returns, refunds, cancellations, disputes, payment issues, or damaged-item claims.
• Detect, investigate, and help prevent fraud, unauthorized transactions, misuse, or security incidents.
• Maintain, troubleshoot, analyze, secure, and improve our website and shopping experience.
• Personalize content or provide marketing communications where permitted.
• Understand store performance, website use, and customer interactions.
• Meet accounting, tax, recordkeeping, regulatory, contractual, and other legal obligations.
• Establish, exercise, or defend legal claims.

ravionary.com and service providers supporting our store may use cookies, pixels, local storage, log files, software development kits, and similar technologies.

These technologies may support website functionality, shopping-cart operation, checkout, account features, remembering preferences, analytics, security, fraud prevention, performance measurement, and advertising where applicable.

Some cookies are necessary for the website and checkout to operate. Other cookies or similar technologies may depend on your location, applicable law, consent choices, and the services enabled on our store.

Your browser or device may allow you to restrict or remove certain cookies. Disabling technologies necessary for store operation may affect account, shopping-cart, checkout, or other website functionality.

Personal information may be disclosed to service providers and other parties where reasonably necessary to operate our store, complete transactions, protect the business, comply with law, or provide requested services.

These parties may include:

• Shopify and other e-commerce technology providers.
• Payment processors, banks, card networks, digital wallet providers, and financial-service providers.
• Shipping carriers, logistics providers, warehouses, and fulfillment partners.
• Customer-support and communication providers.
• Hosting, analytics, cybersecurity, fraud-prevention, and website-performance providers.
• Advertising and marketing providers where those services are enabled and legally permitted.
• Professional advisers such as legal advisers, accountants, auditors, insurers, and consultants where reasonably necessary.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law.

Information may also be disclosed in connection with a business restructuring, merger, financing, acquisition, sale, transfer, insolvency proceeding, or similar transaction, subject to applicable requirements.

We do not sell personal information to unrelated third parties for money in the ordinary meaning of the word “sell.”

However, depending on the technologies enabled on our store and the law applicable to you, disclosures of identifiers, cookie information, device information, or website activity to certain advertising or analytics providers may be legally characterized as “selling,” “sharing,” or use for targeted or cross-context behavioral advertising.

Where applicable, eligible users may exercise available privacy choices through privacy controls provided on the website or by contacting us.

Our online store uses Shopify's e-commerce infrastructure.

Information necessary to operate the store, provide checkout functionality, process transactions, maintain orders, and support related services may therefore be processed by Shopify and applicable service providers in accordance with their respective privacy practices and legal obligations.

Shopify may process information independently in circumstances described in its own privacy notices and service terms.

Payment transactions may be processed through Shopify and applicable banks, payment processors, digital wallet providers, or other financial-service providers.

Those providers may collect and process information necessary to authenticate and complete the transaction, detect fraud, manage disputes, and meet legal or regulatory obligations.

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected or subsequently processed.

These purposes may include transactions, order administration, fulfillment, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, regulatory compliance, and legal obligations.

Retention periods may vary according to the type of information, the reason for processing it, and applicable contractual, legal, accounting, tax, or regulatory requirements.

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request information about categories of personal information collected or disclosed.
• Receive a portable copy of certain information where required by applicable law.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing depends on consent, subject to applicable limitations.
• Object to or restrict certain processing where applicable.
• Appeal certain privacy-request decisions where applicable law provides that right.
• Exercise applicable privacy rights without unlawful discrimination.

Privacy rights are subject to applicable exceptions, verification requirements, and legal limitations.

To submit a privacy-related request, email service@ravionary.com with the subject line Privacy Request.

Please describe your request and provide sufficient information for us to identify the relevant customer account, order, transaction, or communication.

We may request additional information reasonably necessary to verify your identity before fulfilling certain requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may also need to verify your identity directly.

Please do not provide complete payment-card or online banking information by email.

If you choose to receive promotional email or other marketing communications, you may be able to unsubscribe using the unsubscribe mechanism included in those communications or by contacting us.

Unsubscribing from promotional communications does not necessarily stop transactional or service messages that are necessary to administer an order, payment, shipment, return, refund, security issue, account, or customer support request.

We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, disclosure, alteration, misuse, destruction, or loss.

No method of transmission over the internet, electronic storage system, or security measure can be guaranteed to be completely secure.

Customers should protect their passwords, accounts, devices, and other credentials and should contact us if they reasonably suspect unauthorized activity involving an order or customer account.

Our online store is intended for general consumer shopping and is not directed to children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information through our store, please contact us so the matter can be reviewed and appropriate action can be taken where required.

ravionary™, Shopify, and service providers supporting our store may operate internationally.

As a result, personal information may be processed, accessed, transferred, or stored in jurisdictions other than the jurisdiction in which you live.

Where required, cross-border processing and transfers will be handled subject to applicable legal requirements, contractual protections, or other recognized safeguards.

Our website may provide links to third-party websites, platforms, applications, payment services, social platforms, or other services.

The privacy practices of those independent third parties are governed by their own privacy policies, notices, contractual terms, and legal obligations.

We encourage you to review the privacy information provided by a third-party service before submitting personal information directly to that service.

We may use, preserve, or disclose information where we reasonably believe doing so is necessary to comply with applicable law, lawful requests, legal process, or regulatory requirements.

Information may also be used or disclosed where reasonably necessary to investigate fraud or security incidents, protect customers, protect the rights and property of ravionary™ or others, enforce agreements, or establish, exercise, or defend legal claims.

We may revise this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, Shopify functionality, service providers, regulatory requirements, or applicable law.

The current version will be posted on this page together with an updated revision date.

Where appropriate or legally required, additional notice regarding material changes may be provided.

Questions regarding this Privacy Policy or the handling of personal information may be sent to:

ravionary™
Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd.

Email: service@ravionary.com

Phone: +86 181 5673 6991

Registered Address:
Room 503, No. 6 Gongcun 9th Lane, Sanlian Community,
Longhua Subdistrict, Longhua District,
Shenzhen, Guangdong, China