Payment & Security

RAVIONARY™ · CHECKOUT INFORMATION

Payment & Security

This page explains how available payment methods, order totals, transaction authorization, checkout security, promotions, and payment-related questions are handled when you place an order through ravionary™.
SECURE CHECKOUT

Processed through Shopify and applicable payment providers

ORDER TOTAL

Your final order total is shown before payment

PAYMENT OPTIONS

Current available methods appear during checkout

SECTION 01

Payment Methods

The payment methods currently available for your purchase are displayed during checkout.

Available options may vary depending on your location, currency, device, order details, the payment providers enabled for the store, and other applicable factors.

Please select one of the payment methods shown at checkout and follow the applicable instructions to complete your purchase.

A payment method that is not displayed during checkout should not be assumed to be available for that order.

SECTION 02

Payment
Authorization &
Verification

Orders may be subject to transaction authorization, identity or payment verification, fraud-prevention screening, or other payment-security procedures before they are accepted or fulfilled.

A bank, card issuer, digital wallet provider, payment processor, or other applicable payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account.

Decisions made by financial institutions or payment providers, including authorization-hold periods and transaction approval decisions, are controlled by those providers and not directly by ravionary™.

SECTION 03

Checkout
Security

Checkout is processed through Shopify together with applicable payment providers using technical and organizational safeguards designed to protect transaction information during the checkout process.

Payment information is handled by Shopify and/or the applicable payment service providers involved in processing your transaction.

ravionary™ does not require customers to send complete payment card details through customer-support email.

Security reminder: ravionary™ will not ask you by ordinary customer-support email to provide your complete credit or debit card number, card security code, online banking password, PIN, or other sensitive authentication credentials.
SECTION 04

Prices & Final
Order Total

Before payment is submitted, checkout displays the applicable product prices, quantities, shipping charges, discounts, taxes where applicable, and the final order total available for your purchase.

The currency applicable to your transaction will be displayed during the shopping or checkout process.

Please review your products, quantities, shipping information, discounts, currency, and final payable total carefully before completing payment.

SECTION 05

Financial-Institution
Charges

Your bank, card issuer, payment provider, or financial institution may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution charges.

Such charges are determined and collected by the relevant financial institution or payment provider and are not generally charged or controlled by ravionary™.

If you are unsure whether additional charges may apply, please contact your payment provider or financial institution directly.

SECTION 06

Discount Codes &
Promotions

Valid promotional or discount codes should generally be entered before checkout is completed.

Please confirm that the applicable promotion or discount is reflected in your order total before submitting payment.

Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, inventory availability, geographic restrictions, or other conditions disclosed with the applicable offer.

Unless otherwise stated, promotions may not be combined with other offers.

SECTION 07

Declined, Pending,
or Duplicate Charges

If a payment is declined, please verify that your billing information is correct and contact your bank or payment provider if additional assistance is required.

A pending amount shown on your account may sometimes represent a temporary authorization rather than a completed charge.

If you believe you were charged more than once for the same order, contact us with your order number and relevant transaction information so that we can review the order records available to us.

Please protect your payment information: Do not send complete card numbers, card security codes, passwords, PINs, or online banking credentials to ravionary™ by email.
SECTION 08

Order
Confirmation

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

Please review your order confirmation and verify that the products, quantities, shipping information, and other order details are correct.

If you do not receive a confirmation email, please check your spam or junk folder and confirm that the email address entered during checkout was correct.

You may also contact customer support for assistance.

SECTION 09

Payment
Questions

If you believe a payment was charged incorrectly, you have a question regarding checkout, or you require assistance identifying a transaction associated with an order, please contact service@ravionary.com .

Please include your order number where available, the email address associated with the order, and a clear description of the issue.

For your security, please do not include complete credit card numbers, debit card numbers, card security codes, bank passwords, or other sensitive financial credentials in your message.

SECTION 10

Refunds &
Payment Reversals

Where a refund is approved under our applicable Return & Refund Policy, the refund will generally be issued using the applicable payment process available for the original transaction.

After a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

ravionary™ does not control the internal posting times used by third-party financial institutions after a refund has been released from our side.

SECTION 11

Protecting Your
Account Information

Customers should take reasonable steps to protect their devices, accounts, passwords, and payment credentials when shopping online.

We recommend using trusted devices and networks when completing checkout and avoiding sharing sensitive financial credentials with other people.

  • Never email your complete payment card number.
  • Never send your card security code by email.
  • Never send online banking passwords or PINs.
  • Review the order total before submitting payment.
  • Contact customer support if you notice an unexpected issue involving an order placed with ravionary™.

Need help with a payment?

Contact ravionary™ customer support and include your order number whenever available, together with a clear description of your question. We aim to respond within 1–2 business days.

EMAIL CUSTOMER SUPPORT
COMPANY DETAILS

Business Information

Brand Name
ravionary™
Legal Company Name
Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd.
Unified Social Credit Code
91440300MAEHUPG44
Representative
Xue Guowei
Business Type
Sole Proprietorship Limited Liability Company
Registered Address
Room 503, No. 6 Gongcun 9th Lane, Sanlian Community,
Longhua Subdistrict, Longhua District,
Shenzhen, Guangdong, China
Customer Support Email
Customer Support Phone
Customer Service Hours
8:00 AM – 10:00 PM (GMT+8)
ravionary™ is owned and operated by Shenzhen Jiwang Tianxia E-Commerce Technology Co., Ltd.
© ravionary™ · Premium Pet Travel & Lifestyle